Are all models of the compatible modems certain to work with the DiscoverNET SIMs on the SIM-only plans?
Unfortunately due to the way the network is locked to a range of IMEI numbers that were issued to the compatible modems, we can’t be certain that every modem will work. If it was originally bought in New Zealand and isn’t locked by the original supplier (usually Spark lock theirs), there’s a decent likelihood. But if it doesn’t, we’ve got some options to get you up and running.
If you want advice on your specific unit, send us a picture of the label on the base and we’ll be able to advise.
What happens if my modem is incompatible with the DiscoverNET mobile SIM on the SIM-only plan?
Don’t worry. If your modem turns out to be incompatible and you aren’t able to connect to our service we’ll give you the choice of upgrading to one of our plans that include a brand new modem, or you can cancel the plan without penalty.
Will my connection work in my bach, hotel or holiday home?
Probably! DiscoverNET Broadband is available in most holiday spots including Omaha, Hahei, Queenstown, Wanaka, Whangamata, Kapiti, Taupo… The list goes on!
To find out if you can get DiscoverNET Broadband at your location, check out our Coverage Checker.
If you’re looking for a permanent solution for your bach, you may want to install a fixed antenna to improve coverage. Check out our range of antennas here.
How can you offer so much more data than I get on my mobile?
DiscoverNET Mobile Broadband is especially designed for use in vehicles or from fixed locations. We wanted to recognise that you still want to browse like normal when you go away, but your usual mobile contract isn’t up to the task.
Can I use my own router or modem?
Due to network restrictions our SIMs will only work in a limited range of modems. At present the only 4G modems capable of providing full speed access to our network are the Huawei B315 (our current model) or the previous Huawei B593. If you have a compatible modem you can buy a SIM only plan here. Please note that due to restrictions between the IMEI number of your modem and the hardware locks on our SIM cards, we cannot guarantee that a SIM will work on your own device. If you are unable to connect using your SIM, you will have the option of returning the SIM to us or upgrading to a plan with a modem.
If you have an alternative router that you would like to use for your local network, you can usually achieve this by connecting the LAN output of the Huawei router to the WAN port of your own equipment.
Note: in case you need technical support, we’ll try our best to help but we can’t guarantee complete troubleshooting support for routers not obtained through DiscoverNET. There are many router brands and models in the market, each with their own individual features and we may not be familiar with your particular router’s specifications.