James Elliott | DiscoverNET https://www.discover.net.nz internet that goes where you go Thu, 27 Jun 2019 23:47:56 +0000 en-US hourly 1 https://wordpress.org/?v=5.3.2 https://www.discover.net.nz/wp-content/uploads/2017/07/cropped-icon-32x32.png James Elliott | DiscoverNET https://www.discover.net.nz 32 32 What modem can I use with the DiscoverNET SIM-only plans? https://www.discover.net.nz/what-modem-can-i-use-with-the-discovernet-sim-only-plans/ Sat, 15 Jul 2017 11:22:38 +0000 https://www.discover.net.nz/?p=254 At present the only 4G modems capable of providing full speed access to our network are the Huawei B315 (our current model) or the previous Huawei B593. If you don’t have a compatible modem, check out our Contract Planswhich include a new modem that’s yours to keep.

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Huawei B315 Router

Huawei B315

Huawei B593

At present the only 4G modems capable of providing full speed access to our network are the Huawei B315 (our current model) or the previous Huawei B593. If you don’t have a compatible modem, check out our Contract Planswhich include a new modem that’s yours to keep.

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Are all models of the compatible modems certain to work with the DiscoverNET SIMs on the SIM-only plans? https://www.discover.net.nz/are-all-models-of-the-compatible-modems-certain-to-work-with-the-discovernet-sims-on-the-sim-only-plans/ Sat, 15 Jul 2017 11:11:05 +0000 https://www.discover.net.nz/?p=252 Unfortunately due to the way the network is locked to a range of IMEI numbers that were issued to the compatible modems, we can’t be certain that every modem will work.  If it was originally bought in New Zealand and isn’t locked by the original supplier (usually Spark lock theirs), there’s a decent likelihood.  But […]

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Unfortunately due to the way the network is locked to a range of IMEI numbers that were issued to the compatible modems, we can’t be certain that every modem will work.  If it was originally bought in New Zealand and isn’t locked by the original supplier (usually Spark lock theirs), there’s a decent likelihood.  But if it doesn’t, we’ve got some options to get you up and running.

If you want advice on your specific unit, send us a picture of the label on the base and we’ll be able to advise.

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What happens if my modem is incompatible with the DiscoverNET mobile SIM on the SIM-only plan? https://www.discover.net.nz/what-happens-if-i-cant-get-my-modem-to-work-with-the-discovernet-mobile-sim-on-the-sim-only-plan/ Sat, 15 Jul 2017 11:04:50 +0000 https://www.discover.net.nz/?p=250 Don’t worry.  If your modem turns out to be incompatible and you aren’t able to connect to our service we’ll give you the choice of upgrading to one of our plans that include a brand new modem, or you can cancel the plan without penalty.

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Don’t worry.  If your modem turns out to be incompatible and you aren’t able to connect to our service we’ll give you the choice of upgrading to one of our plans that include a brand new modem, or you can cancel the plan without penalty.

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How can I get more data for the Travel Pack? https://www.discover.net.nz/how-can-i-get-more-data-for-the-travel-pack/ Thu, 13 Jul 2017 12:41:07 +0000 https://www.discover.net.nz/?p=241 We don’t sell additional data with the travel pack, but you can extend your hire for another week, which give you an extra 50GB of data. If you know you’re going to want more data, you can book additional time in advance.

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We don’t sell additional data with the travel pack, but you can extend your hire for another week, which give you an extra 50GB of data. If you know you’re going to want more data, you can book additional time in advance.

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How do I return the Travel Pack to DiscoverNET? https://www.discover.net.nz/how-do-i-return-the-travel-pack-to-discovernet/ Thu, 13 Jul 2017 12:36:16 +0000 https://www.discover.net.nz/?p=239 We include a courier bag and instructions in the pack. Just put all the equipment back in the box you received it in, and call the number on the instruction sheet to have it collected. Our courier will not pick up from rural addresses so you’ll need to be in one of the larger towns […]

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We include a courier bag and instructions in the pack. Just put all the equipment back in the box you received it in, and call the number on the instruction sheet to have it collected. Our courier will not pick up from rural addresses so you’ll need to be in one of the larger towns or city.

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When does the hire period start and end? https://www.discover.net.nz/when-does-the-hire-period-start-and-end/ Thu, 13 Jul 2017 12:31:39 +0000 https://www.discover.net.nz/?p=237 Your hire period starts the day after the pack is delivered and ends the day it is collected.

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Your hire period starts the day after the pack is delivered and ends the day it is collected.

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Service Healthy https://www.discover.net.nz/service-healthy/ Mon, 10 Jul 2017 11:31:17 +0000 https://www.discover.net.nz/?p=149 Current Status No current network issues reported

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Current Status

No current network issues reported

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Service Incident https://www.discover.net.nz/service-incident/ Tue, 11 Jul 2017 00:26:14 +0000 https://www.discover.net.nz/?p=146 Current Status Critical issues affecting network performance. Work underway to restore service

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Current Status

Critical issues affecting network performance. Work underway to restore service

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Service Advisories https://www.discover.net.nz/service-advisories/ Mon, 10 Jul 2017 10:40:36 +0000 https://www.discover.net.nz/?p=138 Current Status Some Service Advisories in effect. Please see status alerts

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Current Status

Some Service Advisories in effect. Please see status alerts

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Upgrades to 4G cell sites may affect some users https://www.discover.net.nz/upgrades-to-4g-cell-sites-may-affect-some-users/ Mon, 10 Jul 2017 21:43:52 +0000 https://www.discover.net.nz/?p=134 Vodafone are currently working on 4G upgrades to some of their cell towers to provide improved coverage and speed.  The work is scheduled between 10/7/17 and 17/7/17. Users in the following areas may be intermittently affected. Southland District Auckland City Ashburton District Stratford District Kaipara District Rodney District Franklin District

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Vodafone are currently working on 4G upgrades to some of their cell towers to provide improved coverage and speed.  The work is scheduled between 10/7/17 and 17/7/17.

Users in the following areas may be intermittently affected.

  • Southland District
  • Auckland City
  • Ashburton District
  • Stratford District
  • Kaipara District
  • Rodney District
  • Franklin District

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