Are all models of the compatible modems certain to work with the DiscoverNET SIMs on the SIM-only plans?
Unfortunately due to the way the network is locked to a range of IMEI numbers that were issued to the compatible modems, we can’t be certain that every modem will work. If it was originally bought in New Zealand and isn’t locked by the original supplier (usually Spark lock theirs), there’s a decent likelihood. But if it doesn’t, we’ve got some options to get you up and running.
If you want advice on your specific unit, send us a picture of the label on the base and we’ll be able to advise.
What happens if my modem is incompatible with the DiscoverNET mobile SIM on the SIM-only plan?
Don’t worry. If your modem turns out to be incompatible and you aren’t able to connect to our service we’ll give you the choice of upgrading to one of our plans that include a brand new modem, or you can cancel the plan without penalty.
How can I get more data for the Travel Pack?
We don’t sell additional data with the travel pack, but you can extend your hire for another week, which give you an extra 50GB of data. If you know you’re going to want more data, you can book additional time in advance.
How do I return the Travel Pack to DiscoverNET?
We include a courier bag and instructions in the pack. Just put all the equipment back in the box you received it in, and call the number on the instruction sheet to have it collected. Our courier will not pick up from rural addresses so you’ll need to be in one of the larger towns or city.
When does the hire period start and end?
Your hire period starts the day after the pack is delivered and ends the day it is collected.
Where can I view the Terms of Service?
You can see our Terms and Conditions of Service here.
How hard is it to set up the equipment?
If you’re just using the modem, it’s really quick and easy! Just plug in the modem, follow the instructions that came in the box and you’ll be up and running in approximately 5 minutes.
If you’re using an external antenna, it can be really easy if you’re using a magnetic base (just slap it on and pass the cable through a window). If you’re using a fixed base, you’re probably going to need some time.
How fast is DiscoverNET Wireless Broadband?
DiscoverNET Wireless Broadband uses Vodafone’s superfast 4G rural network. So you can expect a solid broadband connection that is similar to a 4G connection. The quality of your connection will depend on your signal strength which is affected by interference from things like concrete buildings, hills and valleys. In short, it will be slightly different for every customer.
Do you throttle data or apply any speed restrictions on connections?
No, we don’t put any speed restrictions on DiscoverNET Wireless Broadband. You will receive the best possible speed we can provide at any point in time.